About these terms and conditions

These Terms and Conditions apply to all on this site. Please read them carefully. They do not affect your statutory rights. We may change these terms and conditions at any time. Any changes will take effect on the date they are posted onto the site (see date below). You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones. We recommend that you print and keep a copy.

Our Contract

You will have an opportunity to check and correct any input errors in your order up until you click “Confirm” Submit Order. After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in our first e-mail (Order Receipt). We will then send a second email when we start to process your order (Order Processing). Please note that these e-mails are acknowledgments, and acceptance of your order.

acceptance of your order and the creation of a legally binding contract between us will only occur when we send you an email confirming your order, usually the third e-mail, (Order Confirmation) which will contain details of how we will deliver your products to you. Alternatively we may decline all or part of your order for any reason, in which case our third email will tell you so.

Pricesing

All prices and charges on this site are in UK pounds and Euro. The total cost of your order will be the total price of the products and services you order, which will be set out clearly in your Shopping Basket before you submit your order. 
Due to certain weight and bulk of items the delivery cost may differ in which an email will be sent out for any additional delivery charge due. this is mostly subject to the volume and bulk of parcel.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered before your order is dispatched, we will tell you and ask you whether you wish to continue with your order at the correct price or cancel. Where we cancel your order we will give you a full refund of any sums paid before cancellation.

Delivery Policy

We offer standard and premium delivery services on all orders*.Please note, whilst we do everything we can to meet delivery times, due to high order volumes at peak times, delays may occur.

Delivery to most parts of the world unless restricted by certain couriers. All deliveries must be signed for. Please make sure you keep the delivery documents enclosed with your goods.
Please note your address has to be a permanent fixed address in which credit agencies and couriers can authorise.

Standard delivery times to UK

We aim to deliver all standard delivery orders next working day providing orders are met before 12.30pm* Delivery times are calculated in working days - i.e. Monday to Friday inclusive (but excluding Bank Holidays). If you order before 12.30pm, the next working day will be considered the first working day. Orders placed at week ends or Bank Holidays will be treated as having been placed on the next working day for delivery purposes, as will those placed on the day before an extended Bank Holiday Weekend (for example, the Thursday before Easter) will be delivered on Wednesday of the following week.

Delivery to Overseas 

 Be sure to give us your exact postal address to Ship To! Shipping products are usually shipped via DHL, FedEx, EMS, TNT - depends what was chosen and paid - well packed to protect the product. All items are NEW and have not been opened or used unless listed otherwise. We usually ship in-stock items within 2 - 5 business days after receipt of your order, out of stock products go out usually in 5-25 days.

Most packages should arrive on your doorstep in 3-5 business days. The majority of our packages are sent via DHL or TNT delivery companies. You have the option of using another service such as UPS or FedEx if you so desire, and when it is listed as available at check out page. Due to current security conditions in the country, we can not be responsible for any delays, damaged, never received, lost or any other problems with delivery, please contact the shipping company. If there is a problem with us please purchase insurance as suggested earlier. We suggest using DHL Worldwide Express for better & insured delivery.

IMPORTANT: We do everything we can to meet the delivery times specified in this section. However, occasionally delivery times may be affected by factors beyond our control and therefore they cannot be guaranteed. We will attempt to telephone or email you if we become aware of an unexpected delay.

Warranty terms:

We go through a strict and dedicated testing procedure with all most items, mainly lcds. Due to the Strict testing, We assure all lcd modules will be working perfect as each individual one would have been tested pre-hand. Our lcds and parts are inlaid with a security seal and other security marks. The warranty does not cover risks of product’s damage or loss during transportation by post or any other delivery service company. Once ordered, We do not carry out a refund policy on such items, unless batch is defaulted. Parts are subject to a non refund policy.

Lcds are normally sent out with bubble wrap protection. Lcds are of fragile nature and not covered by most courier companies.
We therefore recommend extra secure packing for a slight extra fee. We do initially care and secure lcd modules due to its fragility. Certain weight or volume may adapt to a little higher delivery cost but is all worthwhile in the long run due to its secureness whilst in transportation.

***There are no warranty For Ribbon, IC, LCD and ALL products listed in Phone Sparepart section.***

Ordering/Refund

Do not order a product if you are unsure about it, dont know your cell phone model or do not know what you are ordering! Please contact us for information on that product first. This is your responsibility to order what you choose and to pay for it. 
Refunds
Refunds will be given at the discretion of the Company Management. Shipping is not refundable in any case.

If you have a problem with an order or product please contact us. We will be happy to assist you, we can usually render assistance that you will be happy with that day.

Privacy statement

We respect your privacy!

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this web site. 

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is used to help identify you and to gather broad demographic information. 

Our site uses cookies to keep track of your shopping cart. We use cookies to identify you so we can retrieve your information so you don't have to re-enter it each time you visit our site. 

Our site's registration form requires users to give us contact information, like their name and email address, and unique identifiers. We use customer contact information from the registration form to send the user information about our company. The customer's contact information is also used to contact the visitor when necessary if they have subscribed to the mail list. Users may opt-out of receiving future mailings by choosing to un-subscribe. Unique identifiers are collected to verify the user's identity and for use in our record system. 

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such web sites. 

Our site uses an order form for customers to request information, products, and services. We collect visitor's contact information and unique identifiers. Contact information from the order form is used to send orders and information about our company to our customers. The customer's contact information is also used to get in touch with the visitor when necessary. Users may opt-out of receiving future mailings. Unique identifiers are collected from Web site visitors to verify the user's identity and for use as account numbers in our record system. 

Security 

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected using the most advanced methods available. We do not store financial information like credit card numbers or personal information like social security numbers on this site. 

Un-Subscribe 

This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive mail list messages. 

You can send email to us by visiting the Contact Page.

Correct/Update 

This site gives users the following options for changing and modifying information previously provided.

 

Custom Rights  

The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved. 
The price of the products sold is in UK GBP OR EURO and it doesn't include taxes (VAT). 
Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or immediately inform DCI Communications in order to ascertain the reason for the delay. 
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws. 
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address. 
The responsibility of the seller stops when the product has been shipped off to the address specified by the customer. 
It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.

OEM & Genuine Products

All spare parts are compatible unless otherwise stated.


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