Returns Policy

Exchange & Returns

 

Exchange & Return policy

 

Your satisfaction is our priority and we hope that your order has met your expectations.

We gladly accept returns for an exchange or refund within 15 days of the original purchase on Duocai.co.uk.

Please note, you may return parts or goods and receive a full exchange or refund provided that the parts have not been DAMAGED SCREEN / DAMAGED FLEX CABLE / VISUAL SIGNS OR MARKS OF FITTING and Any PHYSICAL PROBLEM. We cannot exchange or refund items of which you have not taken reasonable care.

 

All our parts are SECURITY MARKED for PREVENT FRAUD.

 

How to exchange or return goods purchased on Duocai.co.uk

    • 1) Complete the Returns Form, stating the purchase date, reason for return and order number , if applicable, the item you would like in exchange.

 

    • 2) Send the Returns Form to jennifer@duocai.co.uk to ask RMA Number, it will take 2 working days to get back to you with RMA Number.

 

    • 3) Simply finish the Returns Form with RMA Number you get and pack your return stuff with original package with care . Post back to us, we will sort it for you as soon as possible .

 

We’ll take care of everything for you - we'll send you an email to let you know either when the product you requested in exchange is being sent to you, or when your return has been processed.

Providing the returned goods reach us within 2 days of despatch, please allow 5 working days for the product you requested to be sent in exchange or for your refund to be processed. All refunds will be issued in the same form as the original payment. In some cases it may take up to 7 working days from the time that DCI processes the refund for funds to appear on your bank or credit card statement, dependent on your bank or card issuer.

If you no longer have the Returns Form and label supplied with your order within the 30 day period, please contact our customer service team and quote your order number so they can email you a copy.

 

Contact us

If you need any assistance, please call our customer service team on:

0141 420 2030

We are open:
Monday to Friday 10:30am - 7pm (GMT)
Or email us anytime

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